Please review the following terms before approving estimates, scheduling service, authorizing repairs, or making payment.
By approving an estimate, scheduling service, signing a work order, making payment, or otherwise authorizing repairs, the customer agrees to the following Terms & Conditions.
Payment is due upon receipt of the invoice unless otherwise agreed to by Active Auto Care. Past-due balances may be subject to late fees as permitted by applicable law.
Active Auto Care may, at its discretion, waive or modify a late fee or approve alternative payment arrangements on a case-by-case basis. Any exception, waiver, or payment arrangement applies only to the specific account or invoice for which it was approved and does not alter Active Auto Care's payment terms for future services.
Accounts with an outstanding past-due balance may be required to be paid in full before additional services are provided. Active Auto Care reserves the right to pursue lawful collection of unpaid balances.
Payment is due in full upon receipt of the invoice unless an alternative payment arrangement has been approved by Active Auto Care. Any alternative payment arrangement must be agreed upon by Active Auto Care and applies only to the specific invoice or services for which the arrangement was approved.
If a customer cancels a repair after a deposit has been paid, any portion of the deposit not already used or committed toward parts, materials, special orders, or other approved costs related to the repair may be refunded.
Parts that have already been ordered are subject to the supplier's return and restocking policies. Any non-refundable parts, special-order items, shipping charges, restocking fees, or other non-recoverable costs may be deducted from the deposit before a refund is issued.
If Active Auto Care is unable to perform the agreed-upon repair, any unused portion of the deposit will be refunded to the customer. This does not include costs already incurred with the customer's authorization that cannot reasonably be recovered.
To the extent permitted by applicable law, Active Auto Care is not responsible for incidental, indirect, special, or consequential losses resulting from vehicle downtime or loss of use, including towing expenses, rental vehicle expenses, lost wages, lost profits, or similar expenses, unless otherwise required by law.
Nothing in these Terms & Conditions is intended to limit or exclude any liability that cannot legally be limited or excluded under applicable law.
These Terms & Conditions and any services provided by Active Auto Care shall be governed by and interpreted in accordance with the laws of the State of Idaho.
If any provision of these Terms & Conditions is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect to the extent permitted by law.
Active Auto Care does not install customer-supplied parts. Parts required for repairs or maintenance must be sourced and supplied by Active Auto Care unless otherwise agreed to in writing.
This policy allows Active Auto Care to verify part compatibility, quality, and warranty coverage for the services performed.
Active Auto Care stands behind its work. Repairs performed by Active Auto Care are covered by a limited warranty for 3 months or 3,000 miles from the date of repair, whichever occurs first.
This limited warranty covers:
If a customer believes a repair is covered under this warranty, Active Auto Care must be notified within the warranty period and provided a reasonable opportunity to inspect the vehicle and determine whether the concern is related to the original repair.
If a covered defect is confirmed, Active Auto Care will correct the covered defect through repair or replacement, as appropriate. If repair or replacement is not reasonably available or practical, Active Auto Care may provide an appropriate refund or other remedy as required by applicable law.
Warranty coverage applies only to the original repair and does not extend to unrelated failures, pre-existing conditions, or components that were not included in the original repair.
Customers are asked to provide at least 24 hours' notice when canceling or rescheduling a scheduled appointment.
Cancellations or rescheduling requests made with less than 24 hours' notice may affect the customer's ability to schedule future appointments.
Active Auto Care understands that emergencies and unexpected circumstances may occur and may consider exceptions on a case-by-case basis.
The vehicle must be available and accessible at the scheduled appointment time and located in a safe, suitable, and legally permitted area where repairs can be performed.
Whenever possible, vehicles should be located in a private driveway, garage, or other suitable off-street location. Active Auto Care may decline to perform repairs on a public street or in any location that is unsafe, restricted, or otherwise unsuitable for the work being performed.
For vehicles located at apartments, rental properties, businesses, or other property not owned by the customer, the customer is responsible for obtaining permission from the property owner, landlord, or property manager before the scheduled appointment.
If the vehicle is not available, cannot be accessed, required permission has not been obtained, or the location is not safe or suitable for the repair, the appointment may need to be rescheduled.
Active Auto Care reserves the right to determine whether a work location is safe and appropriate before beginning or continuing service.
Because Active Auto Care provides mobile repair services, appointments are subject to weather and safe working conditions.
Some repairs may be performed during light rain or snow when conditions allow. However, service may be delayed, rescheduled, or discontinued when weather or ground conditions make it unsafe or impractical to perform the repair. This may include heavy rain, certain snow or ice conditions, extreme heat or cold, high winds, lightning, or other severe weather.
The vehicle must be located in a safe and suitable work area. When available, a garage, covered area, or other protected work location may allow service to continue during certain weather conditions.
Active Auto Care reserves the right to determine whether weather and working conditions are safe and appropriate for the repair being performed. Weather-related rescheduling will be handled on a case-by-case basis.
Customers are responsible for providing accurate and complete vehicle information when requesting service. This may include the year, make, model, VIN, engine size, mileage, and any other information reasonably requested by Active Auto Care.
Vehicle information may be required before an estimate can be prepared, parts can be ordered, or an appointment can be scheduled. Active Auto Care uses this information to identify the correct parts, determine repair requirements, and confirm that the requested service can be performed.
Estimates and parts orders may be based on the information provided by the customer. If inaccurate or incomplete information results in incorrect parts, changes to the estimated repair, or an inability to perform the scheduled service, the estimate or appointment may need to be changed or rescheduled.
Active Auto Care may verify vehicle information, including the VIN, before ordering parts or beginning repairs.
Unless otherwise requested by the customer, Active Auto Care will remove and properly dispose of or recycle parts, fluids, and other materials removed from the vehicle during service.
Customers may request to see removed parts or, when permitted, retain removed parts after the repair. Requests to keep removed parts should be made before the repair begins.
If a customer would like to see or compare the old part with the new replacement part before installation, Active Auto Care must be notified before work begins so the parts can be made available for comparison.
Certain parts, fluids, hazardous materials, or components subject to core return, warranty, supplier, environmental, or disposal requirements may not be available for the customer to keep.
Active Auto Care reserves the right to refuse, postpone, or discontinue service when reasonably necessary and as permitted by law.
Service may be refused or discontinued if the vehicle, work location, requested repair, or surrounding conditions present a safety concern or prevent the work from being performed properly.
Active Auto Care is committed to maintaining professional and respectful relationships with our customers. We may decline or discontinue service when communication or conduct becomes threatening, abusive, excessively disruptive, or otherwise prevents us from maintaining a safe and professional working relationship.
We may also decline repairs that are outside the scope of services we provide or that we determine cannot be safely or properly completed under the circumstances.
Active Auto Care schedules appointments using estimated arrival time windows rather than guaranteed exact arrival times. Customers will be provided with an expected arrival window, such as between Time A and Time B.
Because automotive repairs can be unpredictable, a previous appointment may take longer than originally anticipated due to unexpected vehicle conditions, additional diagnostics, repair complications, or other circumstances outside of our reasonable control. These situations may cause delays or require a later appointment to be rescheduled.
When a delay or rescheduling is caused by a previous appointment, advance notice may be limited. In some situations, we may not become aware of the delay until approximately 30–60 minutes before the next scheduled arrival window. Active Auto Care will notify the affected customer as soon as reasonably possible.
Appointments may also need to be delayed or rescheduled if required parts are delayed, unavailable, incorrect, damaged, or do not arrive in time for the scheduled repair.
Active Auto Care will make reasonable efforts to keep customers informed of significant delays and will arrange a new appointment based on availability when rescheduling is necessary.
Arrival windows and scheduled dates are estimates and may be adjusted when circumstances reasonably prevent Active Auto Care from performing the service as scheduled.